The flow
Starts it 2Logic 8Service 5
The steps in the order they run, from what starts it.
- 1On subscription cancelledStripe triggerStarts it
- 2Exit survey formForm triggerStarts it
- 3Look up the customerStripeService
- 4Read the survey responseCodeLogic
- 5Read the cancellationCodeLogic
- 6Normalize the churn recordNo OpLogic
- 7Set config: brand, survey link and recipientSetLogic
- 8Do we already know whyIfLogic
- 9Build the analysis requestCodeLogic
- 10Write the one question emailCodeLogic
- 11Categorise the reason with ClaudeHttp RequestService
- 12Ask why they leftGmailService
- 13Write the churn noteCodeLogic
- 14Email you the reasonGmailService
- 15Log it to the churn sheetGoogle SheetsService
How it's built
- Starts on
- Someone submitting a form
- Steps
- 15, with 1 branch
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Google Sheets, Stripe
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Gmail, Google Sheets and Stripe accounts. You connect your own accounts after importing it; none are included.
What starts it?
It starts on someone submitting a form.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 15 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.