The flow
Starts it 2Model 9Service 2
The steps in the order they run, from what starts it.
- 1Knowledge Ingest FormForm triggerStarts it
- 2Ingest EmbeddingsEmbeddings Open AiModel
- 3Chunk SplitterText Splitter Recursive Character Text SplitterModel
- 4Support ChatChat triggerStarts it
- 5Claude Sonnet 4.6Lm Chat AnthropicModel
- 6Conversation MemoryMemory Buffer WindowModel
- 7Retrieve EmbeddingsEmbeddings Open AiModel
- 8Escalate to HumanGmail ToolService
- 9Company Knowledge BaseVector Store In MemoryModel
- 10Document LoaderDocument Default Data LoaderModel
- 11AI Support AgentAgentModel
- 12Knowledge Base SearchVector Store In MemoryModel
- 13Log Q&AData TableService
How it's built
- Starts on
- Someone opening a chat with it
- Steps
- 13
- Size
- Medium: a working afternoon
- Connects to
- Gmail, in-memory vectors, n8n data table
- Model
- Claude, OpenAI
- Retrieval
- Answers are drawn from documents you supply, not from the model alone
Questions
What does it need to run?
An n8n account, plus your own Gmail and in-memory vectors accounts, and a key for Claude and OpenAI. You connect your own accounts after importing it; none are included.
What starts it?
It starts on someone opening a chat with it.
Does it use AI?
Yes. It calls Claude and OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 13 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.