Automation library · Customer support

Turn support emails into FAQ drafts with Gmail and OpenAI

Started by an arriving email, and works across Gmail, Google Docs and Google Sheets. It hands the judgement calls to OpenAI. 13 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: OpenAI

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13 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Model 2Logic 5Service 5

The steps in the order they run, from what starts it.

  1. 1Gmail TriggerGmail triggerStarts it
  2. 2OpenAI Chat ModelLm Chat Open AiModel
  3. 3ConfigurationSetLogic
  4. 4Extract FAQ candidateInformation ExtractorModel
  5. 5Clean the emailCodeLogic
  6. 6Prepare FAQ candidateCodeLogic
  7. 7Log to Google SheetsGoogle SheetsService
  8. 8Route FAQ resultSwitchLogic
  9. 9Create FAQ draft docGoogle DocsService
  10. 10Draft human reviewGmailService
  11. 11Logged only (no action)No OpLogic
  12. 12Insert FAQ draft bodyGoogle DocsService
  13. 13Notify reviewer: FAQ draftGmailService

How it's built

Starts on
An arriving email
Steps
13, with 1 branch
Size
Medium: a working afternoon
Connects to
Gmail, Google Docs, Google Sheets
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Docs and Google Sheets accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.