Automation library · Customer support

Answer support chat questions from uploaded documents

Started by someone submitting a form, and works across in-memory vectors. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 13 steps: a working afternoon to understand properly.

MediumCalls a model: OpenAIRetrieval

13 stepsMedium: a working afternoon
0Branches: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 3Model 9Logic 1

The steps in the order they run, from what starts it.

  1. 1Upload files to the knowledge baseForm triggerStarts it
  2. 2Embeddings - OpenAIEmbeddings Open AiModel
  3. 3Data Loader - Split uploaded filesDocument Default Data LoaderModel
  4. 4Chat model - Knowledge base agentLm Chat Open AiModel
  5. 5Receive chat messageWebhookStarts it
  6. 6Chat model - Support agentLm Chat Open AiModel
  7. 7Conversation memoryMemory Buffer WindowModel
  8. 8Store documents in vector storeVector Store In MemoryModel
  9. 9Search knowledge baseVector Store In MemoryModel
  10. 10Knowledge base agentAgent ToolModel
  11. 11Support agentAgentModel
  12. 12Format replySetLogic
  13. 13Send replyRespond To WebhookStarts it

How it's built

Starts on
Someone submitting a form
Steps
13
Size
Medium: a working afternoon
Connects to
in-memory vectors
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own in-memory vectors account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on someone submitting a form.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.