Automation library · Customer support

Triage customer support emails with Groq AI and ClickUp

Started by an arriving email, and works across ClickUp, Gmail, Google Sheets and Slack. 13 steps, 1 branch: a working afternoon to understand properly.

Medium

13 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
4Services it connects to

The flow

Starts it 1Logic 6Service 6

The steps in the order they run, from what starts it.

  1. 1Fetch Support Email listGmail triggerStarts it
  2. 2Assign Email ValuesSetLogic
  3. 3Analysis with GrokHttp RequestService
  4. 4Parse AI ResponseCodeLogic
  5. 5Validate AI ResponseCodeLogic
  6. 6Smart Assignment & SLACodeLogic
  7. 7Create a Clickup taskClick UpService
  8. 8Get Clickup Task URLCodeLogic
  9. 9Log in Google SheetGoogle SheetsService
  10. 10Support Team NotificationSlackService
  11. 11If Urgent?IfLogic
  12. 12Escalation NotificationSlackService
  13. 13Email AcknowledgementGmailService

How it's built

Starts on
An arriving email
Steps
13, with 1 branch
Size
Medium: a working afternoon
Connects to
ClickUp, Gmail, Google Sheets, Slack
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own ClickUp, Gmail, Google Sheets and Slack accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.