The flow
Starts it 2Model 3Logic 4Service 4
The steps in the order they run, from what starts it.
- 1Outlook Trigger1Microsoft OutlookService
- 2Webhook Trigger1WebhookStarts it
- 3OpenAI Model1Lm Chat Open AiModel
- 4JSON Parser1Output Parser StructuredModel
- 5Normalize Data1FunctionLogic
- 6AI Classifier2Chain LlmModel
- 7Remove Duplicates1Remove DuplicatesLogic
- 8Route Decision1IfLogic
- 9Auto Response1Microsoft OutlookService
- 10Assign Agent1FunctionLogic
- 11Webhook Response1Respond To WebhookStarts it
- 12Create JIRA Ticket1JiraService
- 13Send Confirmation1GmailService
How it's built
- Starts on
- Another system calling it
- Steps
- 13, with 1 branch
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Jira, Outlook
- Model
- OpenAI
Questions
What does it need to run?
An n8n account, plus your own Gmail, Jira and Outlook accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.
What starts it?
It starts on another system calling it.
Does it use AI?
Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 13 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.