The flow
Starts it 1Model 1Logic 5Service 6
The steps in the order they run, from what starts it.
- 1New ticket receivedZendesk triggerStarts it
- 2is the VIP Customer?IfLogic
- 3Intelligent Ticket AnalysisOpen AiModel
- 4Prepare non VIP ticket dataSetLogic
- 5Store VIP Ticket detailsAirtableService
- 6Combine all VIP ticketAggregateLogic
- 7Get support team membersSlackService
- 8Notify for non VIP customerGmailService
- 9Check each team memberSplit In BatchesLogic
- 10Get a user's presence statusSlackService
- 11Is someone Active?IfLogic
- 12Notify directly Active userSlackService
- 13Notify support channelSlackService
How it's built
- Starts on
- An event in a connected app
- Steps
- 13, with 2 branches, 1 loop or waits
- Size
- Medium: a working afternoon
- Connects to
- Airtable, Gmail, Slack
- Model
- OpenAI
Questions
What does it need to run?
An n8n account, plus your own Airtable, Gmail and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an event in a connected app.
Does it use AI?
Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 13 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.