Automation library · Customer support

Automated Jira ticket responses with OpenAI and Pinecone

Started by a clock, and works across Jira and Pinecone. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 13 steps, 1 branch, 1 loop or waits: a working afternoon to understand properly.

MediumCalls a model: OpenAIRetrieval

13 stepsMedium: a working afternoon
1Branch: places the flow splits
1Loop or waits
2Services it connects to

The flow

Starts it 1Model 4Logic 4Service 4

The steps in the order they run, from what starts it.

  1. 1OpenAI Chat ModelLm Chat Open AiModel
  2. 2Embeddings OpenAIEmbeddings Open AiModel
  3. 3Schedule TriggerSchedule triggerStarts it
  4. 4AI AgentAgentModel
  5. 5Pinecone Vector StoreVector Store PineconeModel
  6. 6Jira Issue ListJiraService
  7. 7Jira Add CommentJiraService
  8. 8Loop Over ItemsSplit In BatchesLogic
  9. 9Jira AssignJiraService
  10. 10Code1CodeLogic
  11. 11Jira Issue DetailJiraService
  12. 12Code2CodeLogic
  13. 13check accountIdIfLogic

How it's built

Starts on
A clock
Steps
13, with 1 branch, 1 loop or waits
Size
Medium: a working afternoon
Connects to
Jira, Pinecone
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Jira and Pinecone accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.