The flow
Starts it 1Model 3Logic 5Service 3
The steps in the order they run, from what starts it.
- 1When Support Email ArrivesGmail triggerStarts it
- 2OpenAI Support ModelLm Chat Open AiModel
- 3Set FAQ and PoliciesSetLogic
- 4Classify Request with AIText ClassifierModel
- 5Generate AI Reply DraftChain LlmModel
- 6Tag as QuestionSetLogic
- 7Tag as Billing IssueSetLogic
- 8Tag as UrgentSetLogic
- 9Post Alert to SlackHttp RequestService
- 10Bypass Spam and NotificationsNo OpLogic
- 11Send Draft Via GmailGmailService
- 12Log Ticket in SheetsGoogle SheetsService
How it's built
- Starts on
- An arriving email
- Steps
- 12
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Google Sheets
- Model
- OpenAI
Questions
What does it need to run?
An n8n account, plus your own Gmail and Google Sheets accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an arriving email.
Does it use AI?
Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 12 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.