The flow
Starts it 1Model 2Logic 5Service 4
The steps in the order they run, from what starts it.
- 1Azure OpenAI Chat ModelLm Chat Azure Open AiModel
- 2Test StartManual triggerStarts it
- 3Generate Support ReplyChain LlmModel
- 4Fetch Zendesk TicketsZendeskService
- 5Load FAQ ListGoogle SheetsService
- 6Merge Reply & User InfoMergeLogic
- 7Select Latest TicketCodeLogic
- 8Merge Ticket & FAQsMergeLogic
- 9Format Email for GmailCodeLogic
- 10Fetch Requester EmailZendeskService
- 11Prepare Data for AICodeLogic
- 12Send Auto-ReplyGmailService
How it's built
- Starts on
- An event in a connected app
- Steps
- 12
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Google Sheets, Zendesk
- Model
- Azure OpenAI
Questions
What does it need to run?
An n8n account, plus your own Gmail, Google Sheets and Zendesk accounts, and a key for Azure OpenAI. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an event in a connected app.
Does it use AI?
Yes. It calls Azure OpenAI. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 12 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.