Automation library · Customer support

Detect and score refund risk with Webhook and OpenAI

Started by another system calling it, and works across Discord, Gmail and Google Sheets. It hands the judgement calls to OpenAI. 12 steps, 2 branches, 1 loop or waits: a working afternoon to understand properly.

MediumCalls a model: OpenAI

12 stepsMedium: a working afternoon
2Branches: places the flow splits
1Loop or waits
3Services it connects to

The flow

Starts it 1Model 1Logic 6Service 4

The steps in the order they run, from what starts it.

  1. 1Webhook1WebhookStarts it
  2. 2Split OutSplit OutLogic
  3. 3Loop Over ItemsSplit In BatchesLogic
  4. 4DEDUPE CHECKIfLogic
  5. 5Normalize DataCodeLogic
  6. 6Message a model2Open AiModel
  7. 7Parse AI OutputCodeLogic
  8. 8Log ResultGoogle SheetsService
  9. 9IF High RiskIfLogic
  10. 10Discord1DiscordService
  11. 11Update row in sheetGoogle SheetsService
  12. 12Email FinanceGmailService

How it's built

Starts on
Another system calling it
Steps
12, with 2 branches, 1 loop or waits
Size
Medium: a working afternoon
Connects to
Discord, Gmail, Google Sheets
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Discord, Gmail and Google Sheets accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 12 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.