Automation library · Customer support

Automate internal complaint resolution with Jotform and Gemini

Started by a clock, and works across Gmail and Google Sheets. It hands the judgement calls to Gemini. 12 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: Gemini

12 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 2Model 3Logic 1Service 6

The steps in the order they run, from what starts it.

  1. 1JotForm TriggerJot Form triggerStarts it
  2. 2Google Gemini Chat ModelLm Chat Google GeminiModel
  3. 3Structured Output ParserOutput Parser StructuredModel
  4. 4Resolver Details Sheets toolGoogle Sheets ToolService
  5. 5Issue Resolver Allotment Logic Sheets toolGoogle Sheets ToolService
  6. 6Schedule TriggerSchedule triggerStarts it
  7. 7AI AgentAgentModel
  8. 8Get Complaint LogsGoogle SheetsService
  9. 9Save ComplaintGoogle SheetsService
  10. 10IfIfLogic
  11. 11Send a messageGmailService
  12. 12Send a message1GmailService

How it's built

Starts on
A clock
Steps
12, with 1 branch
Size
Medium: a working afternoon
Connects to
Gmail, Google Sheets
Model
Gemini

Questions

What does it need to run?

An n8n account, plus your own Gmail and Google Sheets accounts, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls Gemini. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 12 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.