Automation library · Customer support

AI Customer Support Bot: Auto-Classify, Route

Started by another system calling it, and works across Slack. It hands the judgement calls to a language model. 13 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model

Download free
13 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 2Model 2Logic 4Service 5

The steps in the order they run, from what starts it.

  1. 1Customer Inquiry WebhookWebhookStarts it
  2. 2Handle Processing ErrorCodeLogic
  3. 3Validate Customer InputCodeLogic
  4. 4Notify Support Team of ErrorSlackService
  5. 5Classify Customer IntentChain LlmModel
  6. 6Parse Intent ClassificationCodeLogic
  7. 7Check If Needs EscalationIfLogic
  8. 8Search Knowledge BaseHttp RequestService
  9. 9Escalate to Human AgentSlackService
  10. 10Generate AI ResponseChain LlmModel
  11. 11Log EscalationHttp RequestService
  12. 12Send AI ResponseHttp RequestService
  13. 13Send Webhook ResponseRespond To WebhookStarts it

How it's built

Starts on
Another system calling it
Steps
13, with 1 branch
Size
Medium: a working afternoon
Connects to
Slack
Model
A language model, family not declared

Questions

What does it need to run?

An n8n account, plus your own Slack account, and a key for a language model. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls a language model. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.