The flow
Starts it 1Logic 6Service 6
The steps in the order they run, from what starts it.
- 1Trigger Every HourCronStarts it
- 2Fetch Open Tickets from ZendeskZendeskService
- 3Filter: Open Tickets OnlyIfLogic
- 4Calculate SLA Time RemainingFunctionLogic
- 5Notify: No Open TicketsSlackService
- 6Prepare Escalation PayloadSetLogic
- 7Update Zendesk: Warning PriorityZendeskService
- 8If ≥ 90% (Escalate)1IfLogic
- 9If ≥ 75% (Warn)1IfLogic
- 10Prepare Compliance Log1FunctionLogic
- 11Update Zendesk: Escalate (90%+)ZendeskService
- 12Alert Slack: SLA WarningSlackService
- 13Log to Google SheetsGoogle SheetsService
How it's built
- Starts on
- A clock
- Steps
- 13, with 3 branches
- Size
- Medium: a working afternoon
- Connects to
- Google Sheets, Slack, Zendesk
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Google Sheets, Slack and Zendesk accounts. You connect your own accounts after importing it; none are included.
What starts it?
It starts on a clock.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 13 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.