Automation library · Customer support

Triage and escalate tenant complaints from Gmail or forms

Started by another system calling it, and works across Airtable, Gmail and Slack. 17 steps, 1 branch, 1 loop or waits: a working afternoon to understand properly.

Medium

Download free
17 stepsMedium: a working afternoon
1Branch: places the flow splits
1Loop or waits
3Services it connects to

The flow

Starts it 3Model 1Logic 6Service 7

The steps in the order they run, from what starts it.

  1. 1Schedule TriggerSchedule triggerStarts it
  2. 2WebhookWebhookStarts it
  3. 3Gmail triggerGmail triggerStarts it
  4. 4Search recordsAirtableService
  5. 5Normalise form inputsSetLogic
  6. 6Normalise email inputsSetLogic
  7. 7Loop over ticketsSplit In BatchesLogic
  8. 8Merge inputsMergeLogic
  9. 9SLA breached?IfLogic
  10. 10LLM extract & classifyAnthropicModel
  11. 11Escalate to FM ManagementSlackService
  12. 12Parse LLM outputCodeLogic
  13. 13Search technicianAirtableService
  14. 14Create work orderAirtableService
  15. 15Send ACK emailGmailService
  16. 16Update ACK statusAirtableService
  17. 17Send a messageSlackService

How it's built

Starts on
Another system calling it
Steps
17, with 1 branch, 1 loop or waits
Size
Medium: a working afternoon
Connects to
Airtable, Gmail, Slack
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own Airtable, Gmail and Slack accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.