Automation library · Customer support

Automate Instagram complaint handling with Claude and SLA

Started by another system calling it, and works across Google Sheets and Slack. 17 steps, 2 branches, 2 loops or waits: a working afternoon to understand properly.

Medium

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17 stepsMedium: a working afternoon
2Branches: places the flow splits
2Loops or waits
2Services it connects to

The flow

Starts it 2Logic 7Service 8

The steps in the order they run, from what starts it.

  1. 1Schedule TriggerCronStarts it
  2. 2WebhookWebhookStarts it
  3. 3Get Instagram PostsHttp RequestService
  4. 4Get CommentsHttp RequestService
  5. 5Loop Over CommentsSplit In BatchesLogic
  6. 6Capture Original CommentSetLogic
  7. 7Detect Complaint (Claude AI)Http RequestService
  8. 8IF ComplaintIfLogic
  9. 9Get Team MembersGoogle SheetsService
  10. 10End (Non-Complaint Path)SetLogic
  11. 11Assign TicketSetLogic
  12. 12Create Ticket (Google Sheet)Google SheetsService
  13. 13Notify Assignee (Slack)SlackService
  14. 14Wait for SLA CheckWaitLogic
  15. 15Check Ticket StatusGoogle SheetsService
  16. 16IF SLA Breach NearIfLogic
  17. 17Escalate to Manager (Slack)SlackService

How it's built

Starts on
Another system calling it
Steps
17, with 2 branches, 2 loops or waits
Size
Medium: a working afternoon
Connects to
Google Sheets, Slack
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own Google Sheets and Slack accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.