Automation library · Customer support

Analyze support screenshots with UploadToURL and OpenAI

Started by another system calling it, and works across Jira, Slack and Zendesk. It hands the judgement calls to OpenAI. 17 steps, 3 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAI

Download free
17 stepsMedium: a working afternoon
3Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 2Model 1Logic 8Service 6

The steps in the order they run, from what starts it.

  1. 1Webhook - Receive ScreenshotWebhookStarts it
  2. 2Validate & Enrich PayloadCodeLogic
  3. 3Has Remote URL?IfLogic
  4. 4Upload to URL - RemoteUpload To UrlService
  5. 5Upload to URL - BinaryUpload To UrlService
  6. 6Extract CDN URLCodeLogic
  7. 7GPT-4o Vision - Analyse ScreenshotOpen AiModel
  8. 8Parse AI Analysis & Compute SeverityCodeLogic
  9. 9Route by PlatformSwitchLogic
  10. 10Zendesk - Add Internal NoteZendeskService
  11. 11Jira - Update Issue LabelsJiraService
  12. 12Merge Platform ResponseCodeLogic
  13. 13Jira - Add CommentJiraService
  14. 14IF Critical or High?IfLogic
  15. 15Slack - Escalate to Dev ChannelSlackService
  16. 16Build Final ResponseCodeLogic
  17. 17Respond to WebhookRespond To WebhookStarts it

How it's built

Starts on
Another system calling it
Steps
17, with 3 branches
Size
Medium: a working afternoon
Connects to
Jira, Slack, Zendesk
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Jira, Slack and Zendesk accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.