The flow
Starts it 3Logic 7Service 7
The steps in the order they run, from what starts it.
- 1When Support Query ReceivedWebhookStarts it
- 2Normalize Incoming QueryCodeLogic
- 3Post to Voyage AI EmbeddingsHttp RequestService
- 4Search Vectors in PineconeHttp RequestService
- 5Process Search ResultsCodeLogic
- 6Check Retrieval ConfidenceIfLogic
- 7Post to Claude for Grounded AnswerHttp RequestService
- 8Build Escalation PackageCodeLogic
- 9Validate AI CitationsCodeLogic
- 10Create Escalation Ticket in ZendeskZendeskService
- 11Check Escalation NeedIfLogic
- 12Notify Support Team on SlackSlackService
- 13Webhook Response with AnswerRespond To WebhookStarts it
- 14Webhook Response with Escalation NoticeRespond To WebhookStarts it
- 15Tag Ticket as Auto-ResolvedZendeskService
- 16Merge Resolution PathsMergeLogic
- 17Log Interaction in SheetsGoogle SheetsService
How it's built
- Starts on
- Another system calling it
- Steps
- 17, with 2 branches
- Size
- Medium: a working afternoon
- Connects to
- Google Sheets, Slack, Zendesk
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Google Sheets, Slack and Zendesk accounts. You connect your own accounts after importing it; none are included.
What starts it?
It starts on another system calling it.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 17 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.