The flow
Starts it 3Model 11Logic 1Service 2
The steps in the order they run, from what starts it.
- 1Google Gemini Chat ModelLm Chat Google GeminiModel
- 2Google Gemini Chat Model1Lm Chat Google GeminiModel
- 3Simple MemoryMemory Buffer WindowModel
- 4Google Gemini Chat Model2Lm Chat Google GeminiModel
- 5Google Gemini Chat Model3Lm Chat Google GeminiModel
- 6On Message ReceivedWebhookStarts it
- 7KnowledgeBaseGoogle Docs ToolService
- 8Simple Memory2Memory Buffer WindowModel
- 9FallBackLm Chat Google GeminiModel
- 10User Facing Support Agent / EscalatorAgentModel
- 11Chat Summarize and Email DraftAgentModel
- 12Human Escalate FlagOutput Parser StructuredModel
- 13Email Subject and Body ParserOutput Parser StructuredModel
- 14User ResponseRespond To WebhookStarts it
- 15Escalation_EmailGmailService
- 16IfIfLogic
- 17User Response1Respond To WebhookStarts it
How it's built
- Starts on
- Another system calling it
- Steps
- 17, with 1 branch
- Size
- Medium: a working afternoon
- Connects to
- Gmail
- Model
- Gemini
- Retrieval
- Answers are drawn from documents you supply, not from the model alone
Questions
What does it need to run?
An n8n account, plus your own Gmail account, and a key for Gemini. You connect your own accounts after importing it; none are included.
What starts it?
It starts on another system calling it.
Does it use AI?
Yes. It calls Gemini. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 17 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.