Automation library · Customer support

Triage and draft support email replies with Gmail and OpenAI

Started by an arriving email, and works across Gmail. It hands the judgement calls to OpenAI. 12 steps: a working afternoon to understand properly.

MediumCalls a model: OpenAI

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12 stepsMedium: a working afternoon
0Branches: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 1Model 9Logic 1Service 1

The steps in the order they run, from what starts it.

  1. 1Gmail TriggerGmail triggerStarts it
  2. 2Orchestrator ModelLm Chat Open AiModel
  3. 3Billing ModelLm Chat Open AiModel
  4. 4Technical ModelLm Chat Open AiModel
  5. 5Account ModelLm Chat Open AiModel
  6. 6Reply SchemaOutput Parser StructuredModel
  7. 7Normalize EmailSetLogic
  8. 8Support OrchestratorAgentModel
  9. 9Billing_SpecialistAgent ToolModel
  10. 10Technical_SpecialistAgent ToolModel
  11. 11Account_SpecialistAgent ToolModel
  12. 12Create Draft ReplyGmailService

How it's built

Starts on
An arriving email
Steps
12
Size
Medium: a working afternoon
Connects to
Gmail
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Gmail account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 12 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.