Automation library · Customer support

Score Zoho support tickets with OpenAI

Started by another system calling it, and works across Gmail. It hands the judgement calls to OpenAI. 12 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: OpenAI

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12 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 1Model 3Logic 3Service 5

The steps in the order they run, from what starts it.

  1. 1Structured Output ParserOutput Parser StructuredModel
  2. 2Webhook TriggerWebhookStarts it
  3. 3OpenAI Chat ModelLm Chat Open AiModel
  4. 4Analyze Ticket PatternsAgentModel
  5. 5Workflow ConfigurationSetLogic
  6. 6Upsell Opportunity?IfLogic
  7. 7Get Customer RecordZoho CrmService
  8. 8Alert Account ManagerGmailService
  9. 9Customer Exists?IfLogic
  10. 10Update Customer RecordZoho CrmService
  11. 11Create Customer RecordZoho CrmService
  12. 12Get Ticket HistoryZoho CrmService

How it's built

Starts on
Another system calling it
Steps
12, with 2 branches
Size
Medium: a working afternoon
Connects to
Gmail
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Gmail account, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 12 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.