Automation library · Customer support

Summarize and answer Re:amaze support emails with Gemini

Started by an event in a connected app. It calls services over plain HTTP rather than through connectors. It hands the judgement calls to Gemini. 13 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: Gemini

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13 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
0Services by connector: it calls them over plain HTTP

The flow

Starts it 1Model 5Logic 5Service 2

The steps in the order they run, from what starts it.

  1. 1LLM Response GeneratorLm Chat Google GeminiModel
  2. 2Structured ResponseOutput Parser StructuredModel
  3. 3Manual Trigger (Test Workflow)Manual triggerStarts it
  4. 4📚 Knowledge BaseTool CodeModel
  5. 5AI Support AgentAgentModel
  6. 6Fetch Conversations from Re:amaze APIHttp RequestService
  7. 7Prepare Final ResponseSetLogic
  8. 8Split Conversations into Individual MessagesSplit OutLogic
  9. 9Send Reply to Customer (Re:amaze API)Http RequestService
  10. 10Sort Messages by Latest FirstSortLogic
  11. 11Remove Duplicate Conversations (Prevent Double Reply)Remove DuplicatesLogic
  12. 12Filter Only Customer EmailsIfLogic
  13. 13Email Category ClassifierGoogle GeminiModel

How it's built

Starts on
An event in a connected app
Steps
13, with 1 branch
Size
Medium: a working afternoon
Connects to
Nothing by connector; it calls services over plain HTTP
Model
Gemini

Questions

What does it need to run?

An n8n account, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an event in a connected app.

Does it use AI?

Yes. It calls Gemini. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.