Automation library · Customer support

Boost your customer service with Google Sheets and WhatsApp

Started by an incoming WhatsApp message, and works across Google Sheets and WhatsApp. 12 steps, 1 branch, 2 loops or waits: a working afternoon to understand properly.

Medium

12 stepsMedium: a working afternoon
1Branch: places the flow splits
2Loops or waits
2Services it connects to

The flow

Starts it 3Logic 4Service 5

The steps in the order they run, from what starts it.

  1. 1WhatsApp TriggerWhats App triggerStarts it
  2. 2Schedule TriggerSchedule triggerStarts it
  3. 3Get new entriesGoogle Sheets triggerStarts it
  4. 4Is message?IfLogic
  5. 5Get new answersGoogle SheetsService
  6. 6User consented for WA messages?FilterLogic
  7. 7New message from the userGoogle SheetsService
  8. 8Loop Over ItemsSplit In BatchesLogic
  9. 9Sent notification templateWhats AppService
  10. 10Reply to the userWhats AppService
  11. 11Update message statusGoogle SheetsService
  12. 12Wait 1 secWaitLogic

How it's built

Starts on
An incoming WhatsApp message
Steps
12, with 1 branch, 2 loops or waits
Size
Medium: a working afternoon
Connects to
Google Sheets, WhatsApp
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own Google Sheets and WhatsApp accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming WhatsApp message.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 12 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.