The flow
Starts it 1Logic 9Service 2
The steps in the order they run, from what starts it.
- 1Incoming WhatsApp MessagesWhats App triggerStarts it
- 2Helpful Fallback ResponseSetLogic
- 3Filter Text Messages OnlyIfLogic
- 4Send WhatsApp ReplyWhats AppService
- 5Extract Message ContentSetLogic
- 6Handle Unsupported Message TypesWhats AppService
- 7FAQ Keyword DetectionSwitchLogic
- 8Business Hours ResponseSetLogic
- 9Pricing Information ResponseSetLogic
- 10Location Information ResponseSetLogic
- 11Contact Information ResponseSetLogic
- 12Welcome Menu ResponseSetLogic
How it's built
- Starts on
- An incoming WhatsApp message
- Steps
- 12, with 2 branches
- Size
- Medium: a working afternoon
- Connects to
- WhatsApp
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own WhatsApp account. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an incoming WhatsApp message.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 12 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.