Automation library · Customer support

Automate multi-channel customer support with WhatsApp

Started by an incoming WhatsApp message, and works across Email, Google Sheets and WhatsApp. 12 steps, 1 branch: a working afternoon to understand properly.

Medium

12 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Logic 4Service 7

The steps in the order they run, from what starts it.

  1. 1WhatsApp TriggerWhats App triggerStarts it
  2. 2Email Trigger (IMAP)Email Read ImapService
  3. 3Data Normalizer & ValidatorCodeLogic
  4. 4Smart Language TranslatorGoogle TranslateService
  5. 5Enhanced Summary & Priority ProcessorCodeLogic
  6. 6Log to DatabaseGoogle SheetsService
  7. 7Admin Email NotificationEmail SendService
  8. 8Admin WhatsApp AlertWhats AppService
  9. 9Check Message SourceIfLogic
  10. 10Workflow Completion & MetricsCodeLogic
  11. 11Customer WhatsApp Auto-ResponseWhats AppService
  12. 12Customer Email Auto-ResponseEmail SendService

How it's built

Starts on
An incoming WhatsApp message
Steps
12, with 1 branch
Size
Medium: a working afternoon
Connects to
Email, Google Sheets, WhatsApp
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account, plus your own Email, Google Sheets and WhatsApp accounts. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming WhatsApp message.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 12 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 12 steps before you point it at anything that matters.