Automation library · Customer support

WhatsApp customer support with Claude and Google Docs

Started by an incoming WhatsApp message, and works across WhatsApp. It puts OpenAI and OpenRouter behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 16 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: OpenAI, OpenRouterRetrieval

16 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 1Model 5Logic 4Service 6

The steps in the order they run, from what starts it.

  1. 1WhatsApp TriggerWhats App triggerStarts it
  2. 2Simple MemoryMemory Buffer WindowModel
  3. 3Get a document in Google DocsGoogle Docs ToolService
  4. 4OpenRouter Chat ModelLm Chat Open RouterModel
  5. 5Check Input TypeSwitchLogic
  6. 6AI AgentAgentModel
  7. 7Get Audio URLWhats AppService
  8. 8Get Image URLWhats AppService
  9. 9Text Only PromptSetLogic
  10. 10Respond with TextWhats AppService
  11. 11Download AudioHttp RequestService
  12. 12Download ImageHttp RequestService
  13. 13Transcribe AudioOpen AiModel
  14. 14Analyze ImageOpen AiModel
  15. 15Audio PromptSetLogic
  16. 16Image + Text PromptSetLogic

How it's built

Starts on
An incoming WhatsApp message
Steps
16, with 1 branch
Size
Medium: a working afternoon
Connects to
WhatsApp
Model
OpenAI, OpenRouter
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own WhatsApp account, and a key for OpenAI and OpenRouter. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming WhatsApp message.

Does it use AI?

Yes. It calls OpenAI and OpenRouter. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.