Automation library · Customer support

Automate WhatsApp customer support with FAQ

Started by an incoming WhatsApp message, and works across Google Calendar, Google Sheets and WhatsApp. It puts Gemini and OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 16 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: Gemini, OpenAIRetrieval

16 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Model 4Logic 4Service 7

The steps in the order they run, from what starts it.

  1. 1WhatsApp Message ReceivedWhats App triggerStarts it
  2. 2get_scheduleGoogle Calendar ToolService
  3. 3ai_memoryMemory Buffer WindowModel
  4. 4set_appointmentGoogle Calendar ToolService
  5. 5faq_baseGoogle Sheets ToolService
  6. 6get_servicesGoogle Sheets ToolService
  7. 7ai_chatLm Chat Google GeminiModel
  8. 8Is Message?IfLogic
  9. 9Customer Service AgentAgentModel
  10. 10Chat RouterSwitchLogic
  11. 11No Operation, do nothingNo OpLogic
  12. 12Send messageWhats AppService
  13. 13Agent ContextSetLogic
  14. 14Download VoiceWhats AppService
  15. 15Get AudioHttp RequestService
  16. 16Transcribe audioOpen AiModel

How it's built

Starts on
An incoming WhatsApp message
Steps
16, with 2 branches
Size
Medium: a working afternoon
Connects to
Google Calendar, Google Sheets, WhatsApp
Model
Gemini, OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Google Calendar, Google Sheets and WhatsApp accounts, and a key for Gemini and OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming WhatsApp message.

Does it use AI?

Yes. It calls Gemini and OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.