Automation library · Customer support

Route urgent Gmail support emails and WhatsApp digests

Started by a clock, and works across Gmail, Supabase and WhatsApp. It hands the judgement calls to Groq. 17 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: Groq

17 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 2Model 3Logic 6Service 6

The steps in the order they run, from what starts it.

  1. 1New Support EmailGmail triggerStarts it
  2. 2Classifier Chat ModelLm Chat GroqModel
  3. 3Classification ParserOutput Parser StructuredModel
  4. 4Daily Digest TimeSchedule triggerStarts it
  5. 5Set ConfigurationSetLogic
  6. 6Classify Email UrgencyChain LlmModel
  7. 7Set Configuration (Digest)SetLogic
  8. 8Log EmailSupabaseService
  9. 9Fetch Undigested Routine EmailsSupabaseService
  10. 10Route by CategorySwitchLogic
  11. 11Aggregate EmailsAggregateLogic
  12. 12Notify Owner ImmediatelyWhats AppService
  13. 13Build Digest TextCodeLogic
  14. 14Mark as NotifiedSupabaseService
  15. 15Send Daily DigestWhats AppService
  16. 16Split Out Email IDsSplit OutLogic
  17. 17Mark as DigestedSupabaseService

How it's built

Starts on
A clock
Steps
17, with 1 branch
Size
Medium: a working afternoon
Connects to
Gmail, Supabase, WhatsApp
Model
Groq

Questions

What does it need to run?

An n8n account, plus your own Gmail, Supabase and WhatsApp accounts, and a key for Groq. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls Groq. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.