Automation library · Customer support

Handle WhatsApp customer inquiries with Gemini

Started by an incoming WhatsApp message, and works across WhatsApp. It puts Gemini behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 14 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: GeminiRetrieval

14 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 1Model 3Logic 8Service 2

The steps in the order they run, from what starts it.

  1. 1WhatsApp Trigger - Receive MessagesWhats App triggerStarts it
  2. 2Google Gemini Chat ModelLm Chat Google GeminiModel
  3. 3Conversation MemoryMemory Buffer WindowModel
  4. 4Google Docs - Product Catalog (Optional)Google Docs ToolService
  5. 5Parse WhatsApp Message DataCodeLogic
  6. 6AI Agent - Handle Complex QueriesAgentModel
  7. 7Classify User IntentCodeLogic
  8. 8Format AI ResponseCodeLogic
  9. 9Route by IntentSwitchLogic
  10. 10Send WhatsApp ResponseWhats AppService
  11. 11Generate Product ResponseCodeLogic
  12. 12Generate Contact Info ResponseCodeLogic
  13. 13Generate Default ResponseCodeLogic
  14. 14Build AI System PromptCodeLogic

How it's built

Starts on
An incoming WhatsApp message
Steps
14, with 1 branch
Size
Medium: a working afternoon
Connects to
WhatsApp
Model
Gemini
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own WhatsApp account, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming WhatsApp message.

Does it use AI?

Yes. It calls Gemini. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 14 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 14 steps before you point it at anything that matters.