Automation library · Customer support
Started by an incoming WhatsApp message, and works across Gmail and WhatsApp. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 11 steps, 2 branches: a working afternoon to understand properly.
Starts it 1Model 3Logic 4Service 3
The steps in the order they run, from what starts it.
An n8n account, plus your own Gmail and WhatsApp accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.
It starts on an incoming WhatsApp message.
Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.
Plan an afternoon. 11 steps is enough that you should read each one before running it.
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.