Automation library · Customer support

Draft and send AI customer support email replies with Gmail

Started by a clock, and works across Gmail and Google Sheets. It hands the judgement calls to OpenRouter. 11 steps, 2 branches: a working afternoon to understand properly.

MediumCalls a model: OpenRouter

Download free
11 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 2Model 2Logic 2Service 5

The steps in the order they run, from what starts it.

  1. 1Receive Customer EmailsGmail triggerStarts it
  2. 2OpenRouter ModelLm Chat Open RouterModel
  3. 3Check Pending RepliesSchedule triggerStarts it
  4. 4Filter Unwanted EmailsIfLogic
  5. 5Draft AI ReplyChain LlmModel
  6. 6Get Approved RepliesGoogle SheetsService
  7. 7Mark Email as ReadGmailService
  8. 8Is Approved to Send?IfLogic
  9. 9Log to Google SheetsGoogle SheetsService
  10. 10Send Reply to CustomerGmailService
  11. 11Update Status to RepliedGoogle SheetsService

How it's built

Starts on
A clock
Steps
11, with 2 branches
Size
Medium: a working afternoon
Connects to
Gmail, Google Sheets
Model
OpenRouter

Questions

What does it need to run?

An n8n account, plus your own Gmail and Google Sheets accounts, and a key for OpenRouter. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenRouter. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.