The flow
Starts it 1Model 1Logic 4Service 5
The steps in the order they run, from what starts it.
- 1When Customer Inquiry ReceivedWebhookStarts it
- 2Set Template ConfigurationSetLogic
- 3Set Inquiry ParametersSetLogic
- 4OpenAI Support QueryOpen AiModel
- 5Standardize AI Reply FormatSetLogic
- 6Check for EscalationIfLogic
- 7Email Escalation NoticeGmailService
- 8Email Human Support TeamGmailService
- 9Append Escalation to SheetsGoogle SheetsService
- 10Email AI Reply to CustomerGmailService
- 11Append Normal Inquiry to SheetsGoogle SheetsService
How it's built
- Starts on
- Another system calling it
- Steps
- 11, with 1 branch
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Google Sheets
- Model
- OpenAI
Questions
What does it need to run?
An n8n account, plus your own Gmail and Google Sheets accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.
What starts it?
It starts on another system calling it.
Does it use AI?
Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 11 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.