Automation library · Customer support

Automated customer support & feedback triage with Gemini

Started by an arriving email, and works across Gmail. It puts Gemini behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 11 steps: a working afternoon to understand properly.

MediumCalls a model: GeminiRetrieval

11 stepsMedium: a working afternoon
0Branches: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 2Model 5Logic 1Service 3

The steps in the order they run, from what starts it.

  1. 1JotForm TriggerJot Form triggerStarts it
  2. 2Google Gemini Chat ModelLm Chat Google GeminiModel
  3. 3Gmail TriggerGmail triggerStarts it
  4. 4Simple MemoryMemory Buffer WindowModel
  5. 5Reply to a message in GmailGmail ToolService
  6. 6Send a message in GmailGmail ToolService
  7. 7Create an issue in Jira SoftwareJira ToolService
  8. 8Structured Output ParserOutput Parser StructuredModel
  9. 9AI AgentAgentModel
  10. 10AI Agent (Chat)AgentModel
  11. 11Edit FieldsSetLogic

How it's built

Starts on
An arriving email
Steps
11
Size
Medium: a working afternoon
Connects to
Gmail
Model
Gemini
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Gmail account, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls Gemini. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.