Automation library · Customer support

Customer support WhatsApp bot with Google Docs and Gemini

Started by an incoming WhatsApp message, and works across Google Docs, Google Sheets and WhatsApp. It puts Gemini behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 13 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: GeminiRetrieval

13 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Model 3Logic 4Service 5

The steps in the order they run, from what starts it.

  1. 1Google Gemini Chat ModelLm Chat Google GeminiModel
  2. 2when message receivedWhats App triggerStarts it
  3. 3Simple MemoryMemory Buffer WindowModel
  4. 4AI AgentAgentModel
  5. 5company's knowledgeGoogle DocsService
  6. 6Date & TimeDate TimeLogic
  7. 7Prepare PromptAi TransformService
  8. 8Google SheetsGoogle SheetsService
  9. 924-hour window checkCodeLogic
  10. 10IfIfLogic
  11. 11cleanAnswerCodeLogic
  12. 12Send Pre-approved Template Message to Reopen the ConversationWhats AppService
  13. 13Send AI Agent's AnswerWhats AppService

How it's built

Starts on
An incoming WhatsApp message
Steps
13, with 1 branch
Size
Medium: a working afternoon
Connects to
Google Docs, Google Sheets, WhatsApp
Model
Gemini
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Google Docs, Google Sheets and WhatsApp accounts, and a key for Gemini. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming WhatsApp message.

Does it use AI?

Yes. It calls Gemini. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 13 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.