The flow
Starts it 3Logic 10Service 6
The steps in the order they run, from what starts it.
- 1Support Ticket WebhookWebhookStarts it
- 2Normalize TicketSetLogic
- 3Has Required Fields?IfLogic
- 4Assign Priority and SLACodeLogic
- 5Build Invalid Ticket ResponseSetLogic
- 6Append Ticket Audit RowGoogle SheetsService
- 7Return Invalid TicketRespond To WebhookStarts it
- 8Urgent or High Priority?IfLogic
- 9Build Urgent AlertSetLogic
- 10Billing Ticket?IfLogic
- 11Send Urgent On-Call AlertGmailService
- 12Send Billing Queue AlertGmailService
- 13Sales Ticket?IfLogic
- 14Build Customer AcknowledgmentSetLogic
- 15Send Sales Queue AlertGmailService
- 16Send General Support AlertGmailService
- 17Has Requester Email?IfLogic
- 18Send Customer AcknowledgmentGmailService
- 19Return Triage PayloadRespond To WebhookStarts it
How it's built
- Starts on
- Another system calling it
- Steps
- 19, with 5 branches
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Google Sheets
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Gmail and Google Sheets accounts. You connect your own accounts after importing it; none are included.
What starts it?
It starts on another system calling it.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 19 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 19 steps before you point it at anything that matters.