The flow
Starts it 4Logic 6Service 10
The steps in the order they run, from what starts it.
- 1New Support Ticket WebhookWebhookStarts it
- 2Normalize Ticket + SLA ProfileCodeLogic
- 3Missing Required Fields?IfLogic
- 4Slack Intake Error AlertSlackService
- 5Lookup Dedupe in Audit SheetGoogle SheetsService
- 6Respond Missing FieldsRespond To WebhookStarts it
- 7Duplicate Ticket?IfLogic
- 8Slack Duplicate NoticeSlackService
- 9Enrich Contact in HubSpotHttp RequestService
- 10Respond DuplicateRespond To WebhookStarts it
- 11OpenAI Triage + Reply DraftHttp RequestService
- 12Parse AI Triage + FallbackCodeLogic
- 13Urgent, VIP, Security or Billing?IfLogic
- 14Create Linear Incident TaskHttp RequestService
- 15Low Confidence Human Review?IfLogic
- 16Slack Urgent Routing AlertSlackService
- 17Slack Human Review QueueSlackService
- 18Create Gmail Reply DraftGmailService
- 19Append Audit RowGoogle SheetsService
- 20Respond Triage CompleteRespond To WebhookStarts it
How it's built
- Starts on
- Another system calling it
- Steps
- 20, with 4 branches
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Google Sheets, Slack
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Gmail, Google Sheets and Slack accounts. You connect your own accounts after importing it; none are included.
What starts it?
It starts on another system calling it.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 20 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 20 steps before you point it at anything that matters.