The flow
Starts it 4Logic 6Service 9
The steps in the order they run, from what starts it.
- 1Receive Support TicketWebhookStarts it
- 2When Time is 9am Daily2Schedule triggerStarts it
- 3Validate And Redact TicketCodeLogic
- 4Read Tickets in Sheets2Google SheetsService
- 5Find Open Duplicate TicketGoogle SheetsService
- 6Create SLA Risk Summary2CodeLogic
- 7Lookup Customer ContextGoogle SheetsService
- 8Check SLA Risk Presence2IfLogic
- 9Load Knowledge BaseGoogle SheetsService
- 10Email SLA Risk Summary2GmailService
- 11Match Knowledge Base ArticlesCodeLogic
- 12Classify Ticket With OpenAIHttp RequestService
- 13Prepare SLA And EscalationCodeLogic
- 14Log Ticket To SheetsGoogle SheetsService
- 15Needs Human Escalation?IfLogic
- 16Create Escalation LogGoogle SheetsService
- 17Respond LoggedRespond To WebhookStarts it
- 18Send Escalation EmailGmailService
- 19Respond EscalatedRespond To WebhookStarts it
How it's built
- Starts on
- Another system calling it
- Steps
- 19, with 2 branches
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Google Sheets
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Gmail and Google Sheets accounts. You connect your own accounts after importing it; none are included.
What starts it?
It starts on another system calling it.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 19 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 19 steps before you point it at anything that matters.