Automation library · Customer support

AI sentiment-driven priority classification

Started by another system calling it, and works across Google Sheets and Slack. It hands the judgement calls to OpenAI. 18 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: OpenAI

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18 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
2Services it connects to

The flow

Starts it 3Model 2Logic 8Service 5

The steps in the order they run, from what starts it.

  1. 1Zendesk WebhookWebhookStarts it
  2. 2Manual Test WebhookWebhookStarts it
  3. 3OpenAI Chat ModelLm Chat Open AiModel
  4. 4Merge TriggersMergeLogic
  5. 5AI Ticket AnalyzerAgentModel
  6. 6Extract Ticket DataSetLogic
  7. 7Parse AI AnalysisCodeLogic
  8. 8Check VIP CustomerHttp RequestService
  9. 9Check Escalation RequiredIfLogic
  10. 10Set VIP StatusSetLogic
  11. 11Send Escalation AlertSlackService
  12. 12Merge Escalation PathsMergeLogic
  13. 13Update Zendesk TicketHttp RequestService
  14. 14Notify Assigned TeamSlackService
  15. 15Log to Google SheetsGoogle SheetsService
  16. 16Aggregate ResultsAggregateLogic
  17. 17Format ResponseSetLogic
  18. 18Respond to WebhookRespond To WebhookStarts it

How it's built

Starts on
Another system calling it
Steps
18, with 1 branch
Size
Medium: a working afternoon
Connects to
Google Sheets, Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Google Sheets and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 18 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 18 steps before you point it at anything that matters.