The flow
Starts it 2Logic 10Service 6
The steps in the order they run, from what starts it.
- 1Webhook TriggerWebhookStarts it
- 2Extract & Enrich DataSetLogic
- 3Sentiment & Context AnalysisCodeLogic
- 4Urgency CheckIfLogic
- 5Send Urgent AlertHttp RequestService
- 6Merge After UrgencyMergeLogic
- 7Fetch Conversation HistoryPostgresService
- 8Search Knowledge BaseCodeLogic
- 9Build AI ContextCodeLogic
- 10AI Response GeneratorCodeLogic
- 11Process & Analyze ResponseCodeLogic
- 12Routing DecisionIfLogic
- 13Slack EscalationHttp RequestService
- 14Send Auto ResponseEmail SendService
- 15Merge After RoutingMergeLogic
- 16Log to Analytics DashboardGoogle SheetsService
- 17Save to DatabasePostgresService
- 18Send API ResponseRespond To WebhookStarts it
How it's built
- Starts on
- Another system calling it
- Steps
- 18, with 2 branches
- Size
- Medium: a working afternoon
- Connects to
- Email, Google Sheets, Postgres
- Model
- None. This is plumbing, not judgement
Questions
What does it need to run?
An n8n account, plus your own Email, Google Sheets and Postgres accounts. You connect your own accounts after importing it; none are included.
What starts it?
It starts on another system calling it.
Does it use AI?
No. Every step is fixed logic or a call to a service, so it does the same thing every time.
How long does it take to set up?
Plan an afternoon. 18 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 18 steps before you point it at anything that matters.