Automation library · Customer support

Triage support emails with Gmail and OpenAI

Started by an arriving email, and works across Gmail, Google Sheets, Notion and Slack. It hands the judgement calls to OpenAI. 11 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: OpenAI

Download free
11 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
4Services it connects to

The flow

Starts it 1Model 1Logic 5Service 4

The steps in the order they run, from what starts it.

  1. 1When New Support Email ArrivesGmail triggerStarts it
  2. 2Parse Email FieldsCodeLogic
  3. 3Set Integration IDsSetLogic
  4. 4OpenAI ClassifierOpen AiModel
  5. 5Extract JSON from AI ResponseCodeLogic
  6. 6Check Email UrgencyIfLogic
  7. 7Send Urgent Slack AlertSlackService
  8. 8Draft Reply in GmailGmailService
  9. 9Log Escalation to NotionNotionService
  10. 10Merge Email ProcessesMergeLogic
  11. 11Append Ticket to Sheets LogGoogle SheetsService

How it's built

Starts on
An arriving email
Steps
11, with 1 branch
Size
Medium: a working afternoon
Connects to
Gmail, Google Sheets, Notion, Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets, Notion and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.