Automation library · Customer support

Answer Telegram support questions with Google Docs and Claude

Started by an incoming Telegram message, and works across Google Docs, Google Sheets and Telegram. It puts Claude behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 11 steps: a working afternoon to understand properly.

MediumCalls a model: ClaudeRetrieval

11 stepsMedium: a working afternoon
0Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 1Model 3Logic 4Service 3

The steps in the order they run, from what starts it.

  1. 1When Telegram Message ReceivedTelegram triggerStarts it
  2. 2Maintain Conversation MemoryMemory Buffer WindowModel
  3. 3Anthropic Claude Sonnet 4-6Lm Chat AnthropicModel
  4. 4Fetch Company KnowledgeGoogle DocsService
  5. 5Response Generation AgentAgentModel
  6. 6Build AI Prompt from DocsCodeLogic
  7. 7Get Current DateTimeDate TimeLogic
  8. 8Prepare Record FieldsSetLogic
  9. 9Append Chat to SheetsGoogle SheetsService
  10. 10Format AI ResponseCodeLogic
  11. 11Send Response to TelegramTelegramService

How it's built

Starts on
An incoming Telegram message
Steps
11
Size
Medium: a working afternoon
Connects to
Google Docs, Google Sheets, Telegram
Model
Claude
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Google Docs, Google Sheets and Telegram accounts, and a key for Claude. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

Yes. It calls Claude. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.