Automation library · Customer support

Summarize Slack threads into Jira tickets with OpenRouter

Started by another system calling it, and works across Jira. It hands the judgement calls to OpenRouter. 16 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: OpenRouter

16 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
1Service it connects to

The flow

Starts it 4Model 2Logic 5Service 5

The steps in the order they run, from what starts it.

  1. 1Slack Slash Command TriggerWebhookStarts it
  2. 2Interaction HandlerWebhookStarts it
  3. 3Open AI Ticket DrafterLm Chat Open RouterModel
  4. 4Respond to WebhookRespond To WebhookStarts it
  5. 5ConfigSetLogic
  6. 6Respond to InteractionRespond To WebhookStarts it
  7. 7Parse Payload CodeCodeLogic
  8. 8Ticket Drafter AgentAgentModel
  9. 9Get conversation historyHttp RequestService
  10. 10IfIfLogic
  11. 11Parse Draft CodeCodeLogic
  12. 12Format Thread CodeCodeLogic
  13. 13Create an issueJiraService
  14. 14Update Slack - CancelledHttp RequestService
  15. 15Post Preview with ButtonsHttp RequestService
  16. 16Update Slack - SuccessHttp RequestService

How it's built

Starts on
Another system calling it
Steps
16, with 1 branch
Size
Medium: a working afternoon
Connects to
Jira
Model
OpenRouter

Questions

What does it need to run?

An n8n account, plus your own Jira account, and a key for OpenRouter. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls OpenRouter. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.