Automation library · Customer support

Automate IT support: Convert emails to Jira tickets

Started by an arriving email, and works across Gmail, Jira, SendGrid and Slack. It hands the judgement calls to OpenAI. 16 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: OpenAI

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16 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
4Services it connects to

The flow

Starts it 1Model 6Logic 3Service 6

The steps in the order they run, from what starts it.

  1. 1Check for New Emails Gmail triggerStarts it
  2. 2OpenAI Chat ModelLm Chat Open AiModel
  3. 3Structured Output ParserOutput Parser StructuredModel
  4. 4OpenAI Chat Model1Lm Chat Open AiModel
  5. 5Structured Output Parser1Output Parser StructuredModel
  6. 6Get Email ContentGmailService
  7. 7Support Request Reader AgentAgentModel
  8. 8IT Support Advisor AgentChain LlmModel
  9. 9Email has been processed?IfLogic
  10. 10Submit JIRA request ticketJiraService
  11. 11Add resolution comment to tracking ticketJiraService
  12. 12Mark a message as readGmailService
  13. 13Setup Jira, Slack, EmailSetLogic
  14. 14Check requester emailFilterLogic
  15. 15Send message to IT Support teamSlackService
  16. 16Send email to requesterSend GridService

How it's built

Starts on
An arriving email
Steps
16, with 1 branch
Size
Medium: a working afternoon
Connects to
Gmail, Jira, SendGrid, Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Gmail, Jira, SendGrid and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an arriving email.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.