Automation library · Customer support

Turn support tickets into developer insights with OpenAI

Started by a clock, and works across Email, Jira, Postgres and Slack. It hands the judgement calls to OpenAI. 16 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: OpenAI

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16 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
4Services it connects to

The flow

Starts it 1Model 5Logic 6Service 4

The steps in the order they run, from what starts it.

  1. 1Schedule TriggerSchedule triggerStarts it
  2. 2OpenAI Chat ModelLm Chat Open AiModel
  3. 3Root Cause Schema ParserOutput Parser StructuredModel
  4. 4Report Generator ModelLm Chat Open AiModel
  5. 5Workflow ConfigurationSetLogic
  6. 6Root Cause Analysis AgentAgentModel
  7. 7Developer Report GeneratorAgentModel
  8. 8Fetch Feedback DataPostgresService
  9. 9Calculate Severity ScoresCodeLogic
  10. 10Check Delivery OptionsIfLogic
  11. 11Preprocess & DeduplicateCodeLogic
  12. 12Send to SlackSlackService
  13. 13Create Jira IssuesJiraService
  14. 14Send Email ReportEmail SendService
  15. 15Generate Embeddings & ClusterCodeLogic
  16. 16Aggregate ClustersAggregateLogic

How it's built

Starts on
A clock
Steps
16, with 1 branch
Size
Medium: a working afternoon
Connects to
Email, Jira, Postgres, Slack
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Email, Jira, Postgres and Slack accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 16 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 16 steps before you point it at anything that matters.