Automation library · Customer support

Automate IT support with Telegram and Whisper

Started by an incoming Telegram message, and works across Google Drive, Jira, Slack and Telegram. It hands the judgement calls to OpenAI. 15 steps, 1 branch: a working afternoon to understand properly.

MediumCalls a model: OpenAI

Download free
15 stepsMedium: a working afternoon
1Branch: places the flow splits
0Loops or waits
4Services it connects to

The flow

Starts it 1Model 4Logic 4Service 6

The steps in the order they run, from what starts it.

  1. 1OpenAI Chat ModelLm Chat Open AiModel
  2. 2Structured Output ParserOutput Parser StructuredModel
  3. 3Telegram Voice Message TriggerTelegram triggerStarts it
  4. 4Transcript Processing AgentAgentModel
  5. 5Is audio message?IfLogic
  6. 6Submit JIRA request ticketJiraService
  7. 7Download audio messageTelegramService
  8. 8Un-supported message typeTelegramService
  9. 9Setup Jira, Slack, EmailSetLogic
  10. 10Backup Audio Message To Google DriveGoogle DriveService
  11. 11Transcribe a recordingOpen AiModel
  12. 12Send message to IT Support teamSlackService
  13. 13Inform reporter via TelegramTelegramService
  14. 14MergeMergeLogic
  15. 15Process output before feeding AI agentCodeLogic

How it's built

Starts on
An incoming Telegram message
Steps
15, with 1 branch
Size
Medium: a working afternoon
Connects to
Google Drive, Jira, Slack, Telegram
Model
OpenAI

Questions

What does it need to run?

An n8n account, plus your own Google Drive, Jira, Slack and Telegram accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on an incoming Telegram message.

Does it use AI?

Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 15 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.