Automation library · Customer support

Route WhatsApp support requests with Groq and Google Sheets

Started by another system calling it, and works across Gmail, Google Sheets and Telegram. It hands the judgement calls to Groq. 15 steps, 3 branches: a working afternoon to understand properly.

MediumCalls a model: Groq

Download free
15 stepsMedium: a working afternoon
3Branches: places the flow splits
0Loops or waits
3Services it connects to

The flow

Starts it 3Model 2Logic 5Service 5

The steps in the order they run, from what starts it.

  1. 1WhatsApp WebhookWebhookStarts it
  2. 2Groq LLMLm Chat GroqModel
  3. 3Extract MessageSetLogic
  4. 4AI Support AgentAgentModel
  5. 5Valid Message?IfLogic
  6. 6Parse ResponseCodeLogic
  7. 7Load Knowledge BaseGoogle SheetsService
  8. 8Ignore InvalidRespond To WebhookStarts it
  9. 9Send WhatsApp ReplyHttp RequestService
  10. 10Is Complaint?IfLogic
  11. 11Is Escalation?IfLogic
  12. 12Log to SheetsGoogle SheetsService
  13. 13Email Complaint AlertGmailService
  14. 14Telegram Escalation AlertTelegramService
  15. 15Respond OKRespond To WebhookStarts it

How it's built

Starts on
Another system calling it
Steps
15, with 3 branches
Size
Medium: a working afternoon
Connects to
Gmail, Google Sheets, Telegram
Model
Groq

Questions

What does it need to run?

An n8n account, plus your own Gmail, Google Sheets and Telegram accounts, and a key for Groq. You connect your own accounts after importing it; none are included.

What starts it?

It starts on another system calling it.

Does it use AI?

Yes. It calls Groq. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 15 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.