The flow
Starts it 2Model 4Logic 3Service 6
The steps in the order they run, from what starts it.
- 1📧 Support Email ReceivedGmail triggerStarts it
- 2🤖 OpenAI Model (Extractor)Lm Chat Open AiModel
- 3🤖 OpenAI Model (Generator)Lm Chat Open AiModel
- 4Chat Message ReceivedChat triggerStarts it
- 5AI Information ExtractorInformation ExtractorModel
- 6🤖 Generate Customer ResponseChain LlmModel
- 7📊 Historical Support CasesGoogle SheetsService
- 8📧 Email or Chat?IfLogic
- 9📋 Aggregate Support DataAggregateLogic
- 10📧 Request Approval (Email)GmailService
- 11📝 Format Chat ResponseSetLogic
- 12📚 Download Product ManualGoogle DriveService
- 13📤 Send Response to CustomerGmailService
- 14📄 Extract PDF ContentExtract From FileService
- 15🏢 Check ERP SystemHttp RequestService
How it's built
- Starts on
- Someone opening a chat with it
- Steps
- 15, with 1 branch
- Size
- Medium: a working afternoon
- Connects to
- Gmail, Google Drive, Google Sheets
- Model
- OpenAI
Questions
What does it need to run?
An n8n account, plus your own Gmail, Google Drive and Google Sheets accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.
What starts it?
It starts on someone opening a chat with it.
Does it use AI?
Yes. It calls OpenAI. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 15 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 15 steps before you point it at anything that matters.