Automation library · Customer support

Read daily ticket counts out of Zammad

Started by a clock. It calls services over plain HTTP rather than through connectors. 17 steps, 2 branches: a working afternoon to understand properly.

Medium

17 stepsMedium: a working afternoon
2Branches: places the flow splits
0Loops or waits
0Services by connector: it calls them over plain HTTP

The flow

Starts it 1Logic 8Service 8

The steps in the order they run, from what starts it.

  1. 1Run every day at 11:50pmSchedule triggerStarts it
  2. 2Set variablesSetLogic
  3. 3Index existing?Http RequestService
  4. 4Yes / NoIfLogic
  5. 5Search for today dataElasticsearchService
  6. 6Create the index: zammad_history_ticket_countElasticsearchService
  7. 7Are there datasets?IfLogic
  8. 8Read all states out of ZammadHttp RequestService
  9. 9Read all groups out of ZammadZammadService
  10. 10Delete all documents of todayElasticsearchService
  11. 11Reduce the fieldsSetLogic
  12. 12Merge dataMergeLogic
  13. 13Reduce to oneNo OpLogic
  14. 14Read all the counts out of ZammadHttp RequestService
  15. 15Merge againMergeLogic
  16. 16Reduce fields for elasticsearchSetLogic
  17. 17Create document in elasticsearchElasticsearchService

How it's built

Starts on
A clock
Steps
17, with 2 branches
Size
Medium: a working afternoon
Connects to
Nothing by connector; it calls services over plain HTTP
Model
None. This is plumbing, not judgement

Questions

What does it need to run?

An n8n account. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

No. Every step is fixed logic or a call to a service, so it does the same thing every time.

How long does it take to set up?

Plan an afternoon. 17 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 17 steps before you point it at anything that matters.