The flow
Starts it 1Model 7Logic 2Service 3
The steps in the order they run, from what starts it.
- 1WhatsApp Message ReceivedTwilio triggerStarts it
- 2Intent Classification SchemaOutput Parser StructuredModel
- 3Google Gemini Chat ModelLm Chat Google GeminiModel
- 4Postgres Chat MemoryMemory Postgres ChatModel
- 5Workflow ConfigurationSetLogic
- 6Classify IntentAgentModel
- 7support AI ResponseAgentModel
- 8Generate Ticket SummaryAgentModel
- 9Generate AcknowledgmentAgentModel
- 10Route by Issue TypeSwitchLogic
- 11Send AI ResponseTwilioService
- 12Create Zendesk TicketZendeskService
- 13Send AcknowledgmentTwilioService
How it's built
- Starts on
- An event in a connected app
- Steps
- 13, with 1 branch
- Size
- Medium: a working afternoon
- Connects to
- Twilio, Zendesk
- Model
- Gemini
- Retrieval
- Answers are drawn from documents you supply, not from the model alone
Questions
What does it need to run?
An n8n account, plus your own Twilio and Zendesk accounts, and a key for Gemini. You connect your own accounts after importing it; none are included.
What starts it?
It starts on an event in a connected app.
Does it use AI?
Yes. It calls Gemini. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.
How long does it take to set up?
Plan an afternoon. 13 steps is enough that you should read each one before running it.
How do I import it?
Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.
Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 13 steps before you point it at anything that matters.