Automation library · Customer support

Zendesk ticket summarizer with Pinecone and OpenAI

Started by a clock, and works across Pinecone, Slack and Zendesk. It puts OpenAI behind a retrieval step, so answers are drawn from documents you supply rather than from the model alone. 11 steps, 1 loop or waits: a working afternoon to understand properly.

MediumCalls a model: OpenAIRetrieval

11 stepsMedium: a working afternoon
0Branches: places the flow splits
1Loop or waits
3Services it connects to

The flow

Starts it 1Model 7Logic 1Service 2

The steps in the order they run, from what starts it.

  1. 1OpenAI Chat Model1Lm Chat Open AiModel
  2. 2Embeddings OpenAI2Embeddings Open AiModel
  3. 3Default Data Loader1Document Default Data LoaderModel
  4. 4Daily triggerSchedule triggerStarts it
  5. 5Embeddings OpenAIEmbeddings Open AiModel
  6. 6AI Agent - Summary generatorAgentModel
  7. 7Pinecone Vector Store2Vector Store PineconeModel
  8. 8Pinecone Vector Store - TicketsVector Store PineconeModel
  9. 9Get ticketsZendeskService
  10. 10Send to Slack channelSlackService
  11. 11Wait1WaitLogic

How it's built

Starts on
A clock
Steps
11, 1 loop or waits
Size
Medium: a working afternoon
Connects to
Pinecone, Slack, Zendesk
Model
OpenAI
Retrieval
Answers are drawn from documents you supply, not from the model alone

Questions

What does it need to run?

An n8n account, plus your own Pinecone, Slack and Zendesk accounts, and a key for OpenAI. You connect your own accounts after importing it; none are included.

What starts it?

It starts on a clock.

Does it use AI?

Yes. It calls OpenAI. Its answers draw on documents you give it, not on the model alone. Model calls are billed by the provider, not by n8n.

How long does it take to set up?

Plan an afternoon. 11 steps is enough that you should read each one before running it.

How do I import it?

Copy the workflow, open a new workflow in n8n and paste. The steps appear on the canvas, ready for your own accounts.

Before you run it

Nothing here has been tested by us. It is somebody's working automation, read and described from its own steps. Treat the connections it wants as a list of accounts it will touch, and read the 11 steps before you point it at anything that matters.